Sicap Deploys VNC Mobile Solution

Sicap reportedly has chosen VNC Mobile Solution from RealVNC. The deployment will allow mobile operator customer care agents to remotely control previously inaccessible settings and features on mobile devices.

 

The VNC OEM package has been integrated into Sicap Device Management Center (DMC) that provides automated management and customer care /self-care solutions on 80 mobile networks worldwide.

 

According to RealVNC officials, VNC Mobile Solution can support multiple platforms including Windows Mobile, Symbian and Blackberry. RealVNC claims they already have development versions for iPhone, Android and Linux Mobile. They intend to launch Palm Pre in near future.

 

VNC Mobile Solution allows customer care agents to remotely access the mobile device in use. They are better able to help customers with configuration, diagnose problems, and give advice on the installed applications. Enterprises decided to deploy this solution can make significant savings, both in the duration of helpdesk calls, and in the handling of returns of non-faulty devices.

 

Sicap has experienced a number of benefits from the combined device management solution including significant savings, reduced customer care call handling times, improved service availability and increased levels of customer satisfaction.

 

Stéphane Jayet, head of SIM and Device management at Sicap is pleased with the VNC Mobile Solution that can be easily integrated into their existing systems.

 

“Above all it will deliver significant return on investment and improve the customer experience,” said Jayet.