VoltDelta and LSSiDATA, both part of Volt Information Sciences, announced their partnership with MyAssist, a provider of live-agent personal assistance and telematics service, to offer Operator Assist and data services to Ford Motor Company for its Ford SYNC in-vehicle information system.
The solution from VoltDelta and LSSiDATA combines geo-located contact information and a virtual agent infrastructure, for providing Ford SYNC motorists with the ability to identify, locate and engage with businesses and residences.
"MyAssist allows Ford SYNC Services users to help keep their hands safely on the wheel while talking to a live specialist who can quickly provide information and navigation services that are important to drivers while on the road,” said Jim Flavell, senior vice president, MyAssist, in a statement.
“VoltDelta and LSSiDATA allow us to work with a single corporate entity for contact data and virtual agent infrastructure as a foundation for enhancing the driving experience for Ford SYNC motorists,” Flavell added.
VoltDelta aggregates more than 100 million listings across North America. This information is the vital element of the LSSiDATA National Directory Assistance database.
LSSiDATA’s virtual agent telephony infrastructure and Operator Assist desktops distribute Ford SYNC calls to MyAssist agents who have access to the contact information in LSSiDATA’s NDA database, company officials said.
“VoltDelta’s virtual agent infrastructure along with LSSiDATA’s contact information effectively delivers the engine AND fuel to power MyAssist motorist care,” said Terry Saeger, SVP and GM of VoltDelta and LSSiDATA. “This powerful telematic solution from MyAssist is delivering an easy-to-use and safe experience for a range of Location-based services.”
Recently, VoltDelta Service Provider Solutions announced that it achieved TL9000 re-certification for its Quality Management Systems. To achieve the TL9000 re-certification, companies need to undergo an annual audit and rigorous reassessment every three years. TL9000 is a two-part quality system with significant management and measurement components.
Rajani Baburajan is a contributing editor for IoTevolutionworld. To read more of Rajani's articles, please visit her columnist page.Edited by
Rich Steeves
